At the beginning of this year I told my team in the Netherlands that we would invest to create a stronger foundations with more processes, procedures, reports etc. In doing so we created PIM (Portletsuite Implementation method), a mix of RUP and Prince 2, and PDP’s (Personal Development Plans). Now, 9 months later I start to see clear signs that those new rules, methods, processes have degraded the collective awareness among my people, a value I want to be strong amongst Componence team members.
Better accountability and reports, slower and less results
In the past 9 months the amount of procedures, roles, reports, templates have grown substantially. Clients are shown the documentation that they easily recognize from their Prince 2 training. One of our enterprise clients recently told our account manager that he hadn’t seen Prince-2 being used so consistently for a long time as our project managers are using it now for their project. During the project I had personally seen how our project managers were outperforming other project managers of other suppliers. The project is going well, from a management point of view, but a potential catastrophe from a result point of view.
The current project approach is manageable by budget and time, but slowly it becomes too obvious that the scope that will be delivered will not satisfy the client on executive level. In the meanwhile the client on operational travel is satisfied with our involvement, our reports, our procedures etc. So from a result point of view I can only say I’m proud that my team members have mastered the skills of Prince 2 and know how to keep the client satisfied while only 50% of the requested scope will be delivered.
So while my people are growing as project managers, it’s just too bad that this project is a clear cut copy of the AXA project I lead 7,5 years ago. A project where PinkRoccade was able to keep the customer satisfied with 50% of the concept that my team and I had designed. A type of project of which I thought my client should deserve better.
It seems to be what the society wants nowadays
After the Enron and other major enterprise frauds, companies more and more want to see accountability. Managing something properly seems to have become more important than the results or rather the lack of results that are possible from it. I guess it is logic to want more control when hundreds of millions are spent on projects. But is it logic to spend more on management, reports, documentation than on the real actions to get real results?
And how are all these stricter rules and regulations working out? It’s sure that they’re giving accountants, auditors, lawyers and other controlling people more work and more money. But what about all the people that are really trying to work normally to get real results? It’s quite obvious that entrepreneurs and managers are feeling annoyed and tired from the continuous demand for compliancy to rules and regulations. And it seems that we even need more of it, just look at the current credit and financial crisis, where the whole world has witnessed trillions (x.000.000.000.000) dollars being vaporized.
So all this is because the banking world lacks rules? I don’t think so, I think the business bankers were too much caring for their outrageous Christmas bonusses. And it’s not because they don’t earn enough, as the best paying hedgefund manager earned > 1.000.000.000 in a year. How can a normal human being think about collective causes and risks, if such numbers can become direct personal gains?
People should get more personal responsibility for the collective cause
It is what the world wants? Should more rules be created? Should the (western) world continue to create the necessity to create more managers? And even with more rules, isn’t it impossible to predict all catastrophes to come? Of course not …
No it’s time to make individuals more aware again of their personal responsibility for the collective cause. It’s time to make people stop saying “that’s not my problem“. Collective causes need to be translated to more sensible and human reasons rather than just growth and profit numbers. Money is commodity, the fact that we can ‘easily’ lose trillions proofs so. It’s time to make people more responsible for collective causes again and to point them to their part of responsibility in it.
At Componence my running mate Gerrit-Willem will try to make our people care for the collective cause again. And the collective cause will not be just the well-being of Componence, but also the well-being of our clients. It’s time to say no to clients who willingly force us to deliver them less results for more control!